What do you do when the patient has moved and his or her billing address was not updated?  When the phone number is no longer in service?  7% of Americans are disconnecting their land lines each year.  Missing information stops the process of collecting accounts right in its tracks.  Paying for “people finding” services is too costly when it is not used in the core functioning of a business.  As your collection agency, BC&C uses several cutting edge skiptracing programs to locate information on patients.  These skiptracing services are provided to you free of charge in conjunction with our debt collection services.  Click on the picture to the left to find out about how skiptracting can also be requested as a separate service from collections for a small fee.

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AutoPay provides the convenience of making payment over the phone, eliminating the middle steps of check-writing and mailing.  The use of this pre-authorized checking system increases the rate of collection success and allows our company to credit the patient's account immediately, putting more of your earnings back in your hands at a faster rate.  Best of all, AutoPay is free of charge to your patients.

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BC&C stands by its promise to preserve your integrity as a caregiver in the community.  We currently record all incoming and outgoing patient calls and make them available for your review at any time to reinforce a trusting business relationship.  Obtaining a recording is easy: just contact client service and you can listen to it over the phone or have it sent to you electronically or via .wav file.

SoundBite automated voice messages with text-to-speech technology offer the highest sound quality and professional voice talent.  For patients, it's like talking with your top agent, but without the sense of intrusion a live call often causes.  And for ultimate efficiency and convenience, interactive SoundBite messages can offer self-service Interactive Voice Response (IVR) payment options as well as direct-connecting patients to live representatives.

SoundBite performs right-party verification, increasing the amount of time representatives spend with right parties, and reducing time spent verifying indentities and leaving answering machine messages.  SoundBite's warm inbound calls keep representatives occupied with opt-in participants, and vastly reduct representative downtime.  Outbound contact attempts are automatically paced to match the number of available representatives over time.

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Half the battle of any collections process is actually getting through the phone line to obtain contact with the person owing a balance.  We utilize a computerized dialing system which eliminates busy signals, no-answers and operator intercepts.  This system increases contact with your patients by a minimum of 50%.  As a result, our collection team spends more time retrieving your money instead of waiting to contact a patient.

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Clients can now forward account information electronically at any time via access to our secure, HIPAA compliant connection.  You may contact our IT Department  for formatting instructions.

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